My student did not receive a confirmation e-mail after creating their own accounts.

My student did not receive a confirmation e-mail after creating their own accounts.

There are few possible reason for this issue, the most common are:
      1. The student mistyped their e-mail address.
      2. The e-mail was delivered to the Spam / Trash / Junk mail folders.
      3. The school district is blocking e-mails from Intelitek. 

Solutions


Have your student check their SPAM / TRASH / JUNK Folders.


Ask your IT Department to whitelist *.intelitek.com.

This can be preformed in the admin pages or in TXT or SPF records of domain name resolution.

Confirm the students information and manually confirm the student.

1. Login to your LearnMate Site it should be yourschool.intelitek.com.


2. Click Site Administration
If you do not see Site Administration you do not have permission to move forward. Contact your site administrator or Intelitek Support and they can look up who your administrator is.


3. Click the Users tab.


4. Next, click Browse list of users.

5. This will display all the users in the system, along with their Name and e-mail address. You can filter the users by using the Show More and Add filter options.


6. To find users that are not confirmed to use the system click the arrows on Confirmed and select No.

7. Then scroll to the bottom of the page and click Add Filter.


8. The list of users will be further reduced to users that have not been confirmed in the system. You can manually confirm them by clicking the confirm link.
You can also review the e-mail address entered with the user, correct it if there are discrepancies, and continue to confirm the account manually.


9. Once confirmed, a user can login with the password they created when registering.